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FAQs
Frequently asked questions
General
Neurodiversity
Payment
Once you have submitted the initial referral we will let you know by email if we do not think we will be able to match you with a clinician at this time.
If we think we will be able to match you we will first send you some information to complete (including terms and conditions, a consent form, a survey and screening measures) which help to give us an overview of how you are feeling.
We will then look at the details you have given us and think about the best next steps. This includes matching you with the clinician we think is best suited to you. Commonly we will recommend an initial assessment appointment at this stage to gather information about the difficulties you are having and give you recommendations about what we think would be for you with the particular difficulties you are experiencing.
We will then offer you an appointment with the best clinician for you.
A list of clinicians and their specialisms can be found on our Meet Our Team (https://www.cornwallclinicalpsychology.co.uk/team)page.
During an initial appointment, the clinician will usually ask lots of questions and discuss ideas with the client to gain a full understanding of the situation or symptoms. They will ask about current difficulties, past history and what you would like to achieve.
They will then generally present their ideas about the difficulites (a formulation) and the recommendations for how they (or someone else) would be able to help. This is known as an initial assessment.
If you would like to take up any of these recommendations then will make a plan to achieve this with you. This could involve therapy sessions or a diagnostic assessment, or both. We will also write you a brief summary letter which will contain these ideas.
We are local, experienced Clinical and Counselling Psychologists
• HCPC-registered clinicians trained in gold-standard tools
• Personalised, in-depth assessments. These are not rushed or checklist-based
• Reports suitable for schools, EHCPs, workplaces and onward referrals
• A warm, non-judgemental, neuro-affirming approach
We’ve supported hundreds of individuals and families across Cornwall and the South West with professional, sensitive care.
Many of our clinicians have begun to use AI technology (called Heidi Health) to assist in appointments. We think of it like a virtual secretary, there taking the notes so that we can concentrate on the conversation with you. Your information will be handled with the utmost care, and Heidi’s use is aimed solely at improving your healthcare experience. Your consent is important for us. You can also choose to opt-out of the use of Heidi during your consultation.
Who should I contact in an emergency?
In a crisis, please contact your GP Surgery, 111, or for urgent Mental Health concerns call the Cornwall and Isles of Scilly 24/7 NHS mental health response line on 0800 038 5300.
Various helplines can be accessed via this link: https://www.nhs.uk/nhs-services/mental-health-services
You can also access urgent support by contacting one of the following services:
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Text "SHOUT" to 85258 - this will connect you to ShoutUK, a free and confidential 24/7 support service
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Call 116 123 - this will connect you to Samaritans, a free 24/7 helpline
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